CareAR™
Make expertise accessible - live visual assistance and guidance for remotely seeing and solving issues, anywhere.
CareAR™ enables service teams anywhere to instantly provide remote visual AR support for their customers, employees and field workers. Enable access to remote experts or agents to deflect costly dispatches and reduce time-sensitive resolutions, while fostering safety.
How can CareAR™ help my business?
Deliver live visual assistance and guidance for remotely seeing and solving issues, anywhere
Built and certified for the modern field services–enabled enterprise, CareAR™ delivers critical context through real-time, visual augmented-reality interactions, instructions and intelligence as part of a seamless digital workflow, so that resolution can be achieved faster, skills gap and resources can be optimized, and operational costs can be reduced.
Faster Time to Resolution
Resolve issues rapidly
Gain instant visual context – spend time solving the problem versus assessing the situation.
Higher First-Time Fix Rates
Fix it the first time
Annotation suite of tools for more effective guidance and accurate resolution.
Integrated Into the ServiceNow Platform
Built to scale
Customer Service, Field Service, IT Service Management (CSM, FSM, ITSM), Knowledge Base for easy workflow and application integration.
Avoid Costly Dispatches
Save time, money, and avoid headaches
Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance.
What are some of the features of CareAR™?
Revolutionize the service experience and deliver significant operational efficiencies and real business value.
CareAR™ envisions a world where human intelligence and information are augmented with contextual data delivered on-demand across devices from desktops to drones to support any situation from the “chair to the air”.
Enterprise cloud platform with embeddable API's
Built for scale on a global infrastructure and for easy integration with our embeddable API’s
Scalable HD video and audio collaboration
Designed for crisp video, audio, doc sharing quality while resilient across low latency and challenged “field-based” networks
Augmented reality 3D spatial mapping
Our patented technology detects and interacts with 3D objects and their spaces for anchoring, persistence, and occlusion
Augmented reality suite of tools
Comprehensive tools for remote service teams to accurately annotate, guide and instruct as if actually on-site
1-Click create and capture content
Create, capture, and save images and video recording from live service sessions auto into service tickets and knowledge base with 1-click
Wide supported devices
Desktop Mac and Windows, mobile devices iOS and Android, and Smart Glasses
Enterprise AR analytics and dashboard
Tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s
ServiceNow pre-built and certified
Integrate and extend AR for ServiceNow digital workflows with Field Service, Customer Service, and IT Service Management
Two ways to bring CareAR to your customers and support teams
CareAR™Instruct
You can also use augmented reality-based visual support delivered by the CareAR™ platform to engage customers and employees with visually immersive, step-by-step instructions.
CareAR™Assist
You can also use augmented reality to enhance service efficiency and effectiveness with annotated visual instruction from “see what I see” remote experts.